A service level agreement (SLA) is a document that defines the standards of service, support, and uptime that customers can expect from a vendor in exchange for monthly payments. In order to understand what the structure of a Service Level Agreement is, it’s important to first have an understanding of what exactly a Service Level…
Tag: Service level agreement metrics
What is the Structure of a Service Level Agreement?
A service level agreement (SLA) is a document that defines the standards of service, support, and uptime that customers can expect from a vendor in exchange for monthly payments. In order to understand what the structure of a Service Level Agreement is, it’s important to first have an understanding of what exactly a Service Level…